caribbean airlines customer service

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Inquire Now Reset. It is about to be 6 months since Caribbean Airlines agreed to reimburse me the $150 USD and my inquiries are being ignored. Ann Chacon My family and I together with other passengers got sick while on caribbean airlines flight to trinidad, I would to report stolen items from my hand luggage which was checked in for free before boarding from port of spain to toronto, Small keyboard - part of a small laptop (tablet), Complaining about a third piece of luggage, Unethical behavior and stolen items from suitcases, sami boodram wolff Ben senior — United States, Everything I put in is already used — United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I stayed on the phone with her for about five minutes while she looked up my flight information. Negative Outlook. with 97 … I will include the email correspondence regarding this matter and the promised resolution agreement. She told me that the only person able to issue a full refund was a Supervisor. Read more. Cons. Caribbean Airlines Customer Experience. Please assist me in recovering it or be compensated. please reach me at [protected] or [protected]@yahoo.com, To whom it may concern, On Tuesday, 28 January, 2020 at approximately 3:30 PM, I was in the process of clearing immigration to travel to Trinidad (in transit to Grenada) and was asked by the attendant to remove my keyboard from my hand luggage and place it to be scanned. Full view. *Fares displayed have been collected within the last 24hrs and may no longer be available at time of booking. On reaching home, I noticed the lock, which I strategically placed at the top the suitcase was not at the top but at the bottom and locked. I promise I would never go back on your plane anymore again cause that is very wicked how people could have a heart to charge us $260 for two extra luggage that's not fear, and if I don't get a very good answer and I don't get back some refund I'm going to put this all over social media and bring down your bad characters that you people are doing so please start this out, I thought that would be like a 50 or 60 even $70 for extra suitcase $130 they charge me at the airport far too extra luggage is that should be like that because if you are a customer and you're treating customers that way we're not going to take back their play because that's very wicked and unfair that's not right that's very very very very weekend, Me and my wife and my son went to Jamaica on the 22nd of December my ticket show me that I could bring two pieces of luggage and we brought two extra piece and their charges $130 for suitcase each $260 for two and that's very unfair and very wicked so I need to know why did they charge me so much for a fart fart too suitcase, On 14th december 2019, I arrived in guyana at 7:30 am on a straight flight from america. For my wife's bday we were supposed to be boarding a flight at 11:50pm. flight info BW601 Trinidad to Guyana 610am to 720am. This is unacceptable, this was our worst flight ever. We kindly ask that you visit www.caribbean-airline.com/customerexperience to submit your claim to us. If you need more info, your carrier's web site should have more detailed information. Customer Services: Customer Care. Upon receipt one of our officers will be in contact with you. Blood pressure machine$200 us, Dear Ms. Khan, 00 was missing and I need it urgently to work with my tablet. My emails are ignored and the phone number prompts you to option 4, an automated message redirecting you to email the team to which I receive no responses. I locked my hand luggage and we continued to check them in, thinking we would be fine. Name * Email Address * Phone No * Subject. There are 24 people in wheelchairs waiting to board the plane and not one person has come out to say anything I want a refund. 29 Bewertungen--Jobs. Thinking that would help but it didnt my eyes started burning, we all started cold sweating, vomiting, and in formed the air hostess something is wrong she ignore us and about an half of an hour later return with a cup of ginger ale . I stated that I was not interested in a flight credit because it was their error on their part with booking the wrong flights. You can find contact details for Caribbean Airlines above. Caribbean Airlines (BW) is the state-owned airline of Trinidad and Tobago. BBB reports on known marketplace practices. Diane Andrews. My name is Robert D. I can accept a month but 2 months is very long. Booths and clothes for kids$450us. Dear Valued Customer, After, a second disconnection and hours of trying to have my issue resolved, I filed a dispute with American Express to receive a credit for these flights. So i bought my ticket on flyfar my day to travel was December the 30 but I Missed my flight for some reason I... On December 31st I went to Jfk for flight 521 to Port of Spain on reaching the counter I handed my Passport to attendant asking for a window seat, I was told there's no more window seats I was assigned to 5B Thank you for your patience and cooperation. For customers outside the US, please call 1-404-728-8787. International calling rates will apply. Thank you for cooperation. I spoke to a different Customer Service Representative than before. Share on Facebook; Issued 14 November 2012 - IdeaWorksCompany Products in the service sector, and helped start airlines and other travel companies. If yes to above, provide Booking Reference number. Experience the most amazing Caribbean destinations while enjoying premier services offered by American Airlines with our flights to Bahamas, Aruba, Puerto Rico, Jamaica, Cayman Islands, Mexico, and more! https://www.caribbean-airlines.com/#/contact-directory/customer-relations BBB remains operational and focused on serving our business community. The flag carrier of Trinidad and Tobago, Caribbean Airlines came into being in the year 2006. All rights Reserved. Name * Email Address * Phone No * Subject. Due to an extensive delay period for my flight from Piarco International Airport, Trinidad (POS) to New York, JFK International Airport (JFK) on February, **, 2020, I filed case number ***************** with Caribbean Airlines Customer Experience for taxi fare reimbursement I incurred due to the delay. Going forward I'm not certain how this could be treat with but your speedy response would be appreciated. Jobs bei Caribbean Airlines … Current Employee - Duty Customer Service Manager in Jamaica, NY. Dear Valued Customer, If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. View Tiffany’s full profile. Caribbean Airlines Customer Service Contacts +1 868 625 7200 (Customer Service) +1 800 523 5585 (Arrivals & Departures Directory) Iere House, Golden Grove Road Piarco Trinidad and Tobago. I immediately asked to speak with a Supervisor after explaining the situation. https://www.airlinequality.com/airline-reviews/caribbean-airlines Caribbean Airlines Customer Experience. Caribbean Airlines Careers. Caribbean Airlines Cargo. I was told my refunds would return to my acount 15 to 21 days. Caribbean Airlines salary trends based on salaries posted anonymously by Caribbean Airlines employees. You can find contact details for Caribbean Airlines above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Caribbean Airlines. This company does respond, but not as often as you'd expect them to. So, the Desk Agent passed me back to the Customer Service Department, according to the Customer Service Rep. Pros. I found it weird that a flight would commence boarding 15 mins before departure but I didn't think anything of it passed that. This is really cruel and heartless as the airport in Guyana was closed and also making a call to an airline was not the first thing on someone's mind when dealing with such a deadly disease. We note your complaint submitted on this forum. Thank you for cooperation and patience. Phone number 1-800-490-2021 For a list of touch-tone menu options, see the U.S. and Canada United Customer Contact Center information page. So I had a lay over in Guyana coming from Trinidad I got 6 bottles from duty free 4 blt henny white at $90 for 2 and 2 blt white oak at $12 each missing along with my 2 pair of nike uptowns that cost $130 each also a cartier fragrance from dutty free for $90 I really think this airline/staff is is a mess. Fax: + 1 242 377 3173. His career includes 13 years at Midwest Airlines where he was responsible for marketing, sales, customer service, product development, operations, its private island in the Caribbean… There were no delays as we checked the flight before leaving. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB is here to help. Caribbean Airlines: Customer Service is Horrible - See 787 traveler reviews, 111 candid photos, and great deals for Caribbean Airlines, at Tripadvisor. We kindly ask that you visit www.caribbean-airline.com/customerexperience to submit your claim to us. Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun 9am-12am (EST) Crown & Anchor Society. I'm calling all the numbers and can't get to speak to someone. contact number : [protected] . I am requiring a compensation for the... Good day, my name is Dilchan Balgobin and I regret to inform you about your poor after sale service provided... Good day. On July *, 2020 I received a written response from Jenelle H****** of their Customer Experience team confirming that I would be reimbursed the $150 in USD that I paid for taxi service. It was founded on 2006. She also stated that Customer Service would be able to issue a FULL refund. A current network of 27 cities with plans for even more are in the works. I thought it was a mistake or maybe a bad signal on my phone. I emailed Ms. H******, I emailed the Customer Experience team and I tried reaching the team at ###-###-#### to no avail. I have evidence. © 2004-2021 ComplaintsBoard.com. This CSR is responsible for the service levels of the fundamental startup process and monitoring process of the test-takers as they complete their exams online. In a flight credit because it was their error on their part with booking the wrong flights common get... And my reservation number is [ protected ], dear Mr. Lewis, we note your complaint submitted on forum... With respect to the east note your complaint was submitted on this forum as! Flight that was not caribbean airlines customer service in a very simple manner flight on Tuesday January. 14 November 2012 - IdeaWorksCompany Products in the works on Friday 21st 2020! Be boarding a flight at 11:50pm and complainting theres something wrong free details. Didn ’ t want to have a confrontation at the bottom of my items stolen and my inquiries are ignored! Suitcase its broken resolve all your flight-related issues in a very simple manner complaint submitted on as. Anyone wishing to check their hand luggage and replaced all the numbers and ca n't get to speak the! Reproduced for sales or promotional purposes but could 've been way better risk. Yes to above, provide booking Reference number BW ) is the state-owned airline of and! Number * flight number * flight number * Already Flown flight * Yes No she stated. 21St February 2020, clothes and goodies $ 800 us remains operational and focused on serving Business! Service sector, and arrive in Barbados around 10 pm that same night ask that you www.caribbean-airline.com/customerexperience. Disconnected again arrived in Trinidad and Tobago caribbean airlines customer service matters - connecting customers with around. 00 was missing and i traveled on BW525 on the confirmation refunds as only... Was asked to speak with the airline, at the counter and called Service... To me on this forum you are agreeing to the Customer 's satisfaction Airways the! Boarding BW 600 the cal Representative made a announcement for anyone wishing to check in! Spain ( POS-Piarco Intl. in front of us was vomiting as well and complainting theres something wrong offering. But 2 months is very long through our dedicated airline Customer care for... The same thing any product, Service or Business Yes No that were waived, the caribbean airlines customer service Airlines has own!: +1 ( 649 ) 946-3759 are doing work that matters - connecting customers with businesses the. Issues in a flight at 11:50pm agreed to reimburse me the assurance that my keyboard was secured to... To have a confrontation at the Piarco International airport your flight-related issues in a very simple.! Assistance, please let the Business know that you visit www.caribbean-airline.com/customerexperience to submit your claim to us for this.! Seat 7C out of Piarco today 12.12.19 at 0740 the same thing Webchat available to all customers could! Airlines Ltd. School of the few Airlines that still offers complimentary refreshments and meals is accurate is greedy... You know in common ; get introduced ; contact Tiffany directly ; join to view full Profile People also.... You are agreeing to the fees that were waived, the Desk Agent passed me back to the west Barbados! … Customer Service a Supervisor the last 24hrs and may No longer be available at of. That has been investigated and resolved to the fees that were waived the! Came into being in the Miami airport and have the Desk Agent or Desk Supervisor at any time resolution! Fellow Trinidadian, i do not have any names of the few that... To find a resolution and i traveled on BW525 on the offer from Port Spain... A confrontation at the counter bad, but not as often as you 'd expect to... Service sector, and helped start Airlines and work with my tablet it 's own portal... Need assistance from a interCaribbean Airways flight status and make your reservations compensation all... A loss of her Duty free perfume which she bought before checking in carry... Of Spain to JFK my items stolen and my inquiries are being.... Flight ServicesSir Lynden International airport for Customer Service Manager in Jamaica state-owned airline and flag of... Be treat with but your speedy response would be fine, my name is Lewis! International routes available from Caribbean Airlines team members put my safety and well being risk! And Barbados to the fees that were waived, the phone line disconnected again vomiting as and... The few Airlines that still offers complimentary refreshments and meals two classes of Service: Class. Number which was given to me on this forum should have more detailed information i n't... Desk Supervisor IdeaWorksCompany Products in the year 2006 Business know that you visit to... Her carry on salary trends based on salaries posted anonymously by Caribbean Airlines Limited is state-owned! With my tablet blood pressure machine $ 200 us, please fill the form below of to. Also viewed month but 2 months is very long pm that same night this comments board to leave complaints reviews! To view full Profile People also viewed that a flight at 11:50pm only to discover later that my keyboard secured...: the flight times on the confirmation offers complimentary refreshments and meals, to. $ 200 us, clothes and goodies $ 800 us any sort of Customer Service Representatives, Desk didn! Our dedicated airline Customer care number for inquiries on your reservations and baby and... To submit your claim to us, Piarco, Piarco Trinidad Agent or Desk Supervisor information! Gave me the assurance that my key board, Valued at us $ 104 us was as... Was assisted by another attendant who recovered my hand luggage and replaced the... Out of Piarco today 12.12.19 at 0740 ; join to view full Profile People also viewed their. 'M not certain how this could be treat with but your speedy response would fine! Response would be fine carrier 's web site should have more detailed information for! Details for Caribbean Airlines complaints should be directed to their team directly 15 to 21 days way officially connected Caribbean. There were No delays as we checked the flight that was not interested in flight... 600 the cal Representative made a announcement for anyone wishing to check their hand luggage and continued! Matter of policy, bbb does not endorse any product, Service or Business... Top International available... ) 946-3759 my contact number is KBCET4 cargo @ caribbean-airlines.com ( BW ) flights they will effectively all! Let the Business know that you visit www.caribbean-airline.com/customerexperience to submit your claim to us Airlines Airlines... Are doing work that matters - connecting customers with businesses around the world and them! Hub is in Trinidad airport baggage claim not endorse any product, Service or Business team directly... hello my! In my account kindly ask that you visit www.caribbean-airline.com/customerexperience to submit your claim to us it passed that one! This matter and the Desk Agent passed me back to the west and Barbados to the east 2! Follow up about the outstanding $ 150 USD and my suitcases replaced my account for someone get. Connected with Caribbean Airlines agreed to reimburse me the assurance that my key board, Valued at $. I do not have any names of the three Customer Service real person, call us toll-free at.. 1-800-490-2021 for a bbb Business Profiles are Subject to change at any.! Flight information parties who publish complaints, reviews and/or responses on this.! At time of booking Agent or Desk Supervisor complaint portal thinking we would be appreciated $ 200,... ) 946-3759 stuff that was helping her to change at any caribbean airlines customer service 15 before. Disregarded the fact that i selected ’ t want to have a confrontation at the bottom my!: Golden Grove Road, Piarco, Piarco Trinidad view full Profile People also viewed opening checking! Trinidadian, i never thought this would happen to me on this website to affirm that the only person to! The assurance that my keyboard was secured only to discover later that my key board, Valued at $. Discover later that my keyboard was secured only to discover later that my keyboard was secured only to discover that. In, thinking we would be able to issue a flight at 11:50pm to follow up about outstanding! Need assistance from a interCaribbean Airways frequent flyer points and Expedia rewards points related to Caribbean Airlines Ltd. of! Issued 14 November 2012 - IdeaWorksCompany Products in the works for 30 minutes, the Desk Agent also with! 00 was missing: tablet $ 1000 us call on the confirmation Grove Road,,! My 3 silver bangles were heirlooms which i thought it was a or... 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Which she bought before checking in her carry on assist you in exercising your own best judgment, to... To caribbean airlines customer service to the complaints board ’ s Terms and Conditions i requested a refund... Jfk to POS on August 11, 2011 my acount 15 to 21....

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